EV Charger Warranty Comparison UK 2025: Complete Brand Guide

EV Charger Warranty Comparison UK 2025: Complete Brand Guide

When investing £800-£1,500 in a home EV charger installation, warranty protection becomes a critical purchasing consideration. Yet warranty terms vary dramatically between manufacturers—from basic 2-year coverage to comprehensive 5-year protection, with significant differences in what's actually covered, claim processes, and real-world support quality.

Understanding EV charger warranties isn't just about headline warranty lengths. The fine print reveals crucial distinctions: Does the warranty cover labour costs for repairs? What about weather damage? How responsive is customer support when things go wrong? These practical factors often matter more than the warranty period itself.

This comprehensive guide compares warranties from all major UK EV charger brands, analyses what coverage really means in practice, examines real-world claim experiences, and helps you make informed decisions to protect your investment.

UK EV Charger Warranty Comparison Table

Warranty Length Analysis: Does Longer Always Mean Better?

Standard Warranty Periods

2 years (Wallbox standard, Pod Point, Sync EV, Project EV):

• Minimum acceptable for electronic equipment
• Below industry average for EV chargers
• Often extendable (paid option)
• Adequate for reliable brands with good build quality

3 years (Ohme, Zappi, Easee, EO, Hypervolt, Andersen, Rolec):

• Industry standard for premium EV chargers
• Reflects manufacturer confidence in product durability
• Covers typical component failure period (most issues arise in years 2-3)
• Recommended minimum for £800+ investments

5 years (extended options only):

• Premium protection for long-term peace of mind
• Cost-effective if charger used heavily (>10,000 miles annually)
• Typically costs £75-£150 (1-2 months of charging savings)

Warranty Length vs Reliability

Warranty length does not automatically indicate product reliability:

Long warranty, high reliability: Zappi, Ohme, Easee

• 3-year warranties backed by excellent build quality and low failure rates
• Extended warranties rarely needed

Short warranty, acceptable reliability: Wallbox

• 2-year standard warranty but optional 5-year extension available
• Product quality justifies shorter standard term

Short warranty, quality concerns: Budget brands

• 2-year warranties on sub-£500 chargers
• Higher failure rates make warranty crucial

Conclusion: 3-year warranty is sweet spot for premium chargers. Longer warranties are nice but not essential if manufacturer has strong reliability record.

What's Actually Covered: Reading the Fine Print

Parts Coverage (Standard Across Brands)

All major manufacturers cover:

Electronic components:

• Circuit boards and processors
• Power delivery modules
• Connectivity hardware (WiFi, 4G, Bluetooth)
• LED displays and indicators
• Internal wiring and connectors

Enclosure defects:

• Housing cracks (not caused by impact)
• Weather seal failures
• Manufacturing defects in plastic/metal components

Charging socket (untethered models):

• Type 2 socket mechanism
• Internal contacts and pins
• Protective cover

Labour Coverage (Major Differences)

Labour coverage is where warranties diverge significantly:

Full labour coverage (Ohme, Zappi, Easee, EO, Hypervolt, Andersen):

• Manufacturer pays electrician callout and repair costs
• Free replacement installation if unit cannot be repaired
• Requires using authorised installer network (typically OZEV-approved electricians)
• Value: £150-£400 per claim (typical electrician labour for diagnosis and repair)

Limited labour coverage (Wallbox):

• Labour covered first year only
• Years 2-5 (if extended warranty purchased): parts only, you pay labour
• Potential cost: £150-£300 per claim in years 2+

No labour coverage (Pod Point, Sync EV, Project EV, Rolec):

• Manufacturer ships replacement parts
• You arrange and pay for electrician to fit replacement parts
• Cost: £100-£250 per repair

Real-world impact: Labour coverage difference can mean £150-£400 per claim. For warranties without labour coverage, factor this into total ownership costs.

What's NOT Covered (Universal Exclusions)

All manufacturers exclude:

1. Accidental damage:

• Physical impact (e.g., car reversing into charger)
• Dropped or knocked chargers
• Vandalism or theft

Solution: Home insurance often covers fixed electrical equipment. Check policy.

2. Improper installation:

• Installation not meeting BS 7671 standards
• Non-qualified electrician installation
• Missing electrical certificates

Prevention: Always use OZEV-approved installers

3. Neglect and abuse:

• Lack of basic maintenance
• Using charger beyond rated capacity
• Modifications or unauthorised repairs

4. Normal wear and tear:

• Cable wear (tethered models)
• Cosmetic scratches and scuffs
• Fading from UV exposure (beyond reasonable limits)

5. Acts of God:

• Lightning strikes
• Flooding
• Extreme weather beyond IP rating

Note: Some home insurance policies cover lightning and flood damage to fixed electrical equipment.

6. Secondary damage:

• Damage to vehicle caused by faulty charger
• Electrical damage to home wiring
• Consequential losses (e.g., cost of alternative charging while charger repaired)

Important: Manufacturers typically carry product liability insurance for genuine equipment failures causing damage, but proving causation can be difficult.

Weather Damage Coverage

UK weather poses real challenges to outdoor chargers:

IP54-rated chargers (most models):

• Protected against dust and water splashes
• Warranty covers failures from normal UK weather (rain, frost, snow)
• Does NOT cover submersion or extreme weather events

IP65-rated chargers (Zappi, EO, Andersen):

• Protected against water jets and heavy rain
• Higher protection standard
• Warranty covers more extreme weather scenarios

Real-world: Over 5+ years, UK weather will test chargers. IP65 provides measurably better long-term durability.

Warranty claims: Weather-related failures (corroded components, moisture ingress) are covered under warranty if charger installed according to manufacturer specifications and IP rating respected.

Brand-by-Brand Warranty Deep Dive

Wallbox Pulsar Plus: 2-5 Years with Caveats

Standard warranty: 2 years (parts + labour) Extended warranty: 5 years (£150, parts only years 3-5)

Coverage details:

• Years 1-2: Full parts and labour coverage
• Years 3-5 (if extended warranty purchased): Parts only, customer pays labour
• Weather damage: Covered (IP54)
• Cable: 2 years (tethered models)

Claim process:

1. Contact Wallbox support via app or website
2. Remote diagnosis attempted
3. If hardware fault confirmed, authorised installer dispatched (years 1-2) or replacement parts shipped (years 3-5)
4. Average resolution time: 5-7 days

Support quality: 8/10

• Responsive customer service (UK phone and email)
• Good remote troubleshooting
• Wide authorised installer network
• Occasional delays in parts shipping (reported by users)

Real-world experience: Wallbox's 2-year standard warranty is industry's shortest for premium chargers, but £150 for 3 additional years is reasonable. The labour exclusion in years 3-5 is a significant limitation—budget £150-£300 for electrician costs if repairs needed.

Recommendation: Purchase extended warranty (£150) if planning to keep charger 5+ years. Total 5-year protection for £150 is good value despite labour limitations.

Ohme Home Pro: 3 Years, Excellent Coverage

Standard warranty: 3 years (parts + labour) Extended warranty: None available

Coverage details:

• Full parts and labour for 3 years
• Weather damage: Covered (IP54)
• Software/firmware: Lifetime updates (separate from hardware warranty)
• Requires OZEV-approved installer for labour coverage

Claim process:

1. Report issue via Ohme app or customer service
2. Remote diagnostics and troubleshooting
3. If hardware fault, Ohme arranges authorised installer visit
4. Repair or replacement within 7-10 days typical

Support quality: 9/10

• Excellent UK-based customer support
• Responsive (average response time: 4-6 hours)
• Proactive firmware updates resolve many issues remotely
• High customer satisfaction ratings

Real-world experience: Ohme's 3-year comprehensive coverage (parts + labour) with excellent support makes it one of the best warranty packages in the industry. The lack of extended warranty option is offset by high reliability—most users report zero issues across 3+ years.

Recommendation: Standard 3-year warranty is sufficient. Ohme's reliability and support quality mean extended warranty isn't needed.

Zappi v2 (myenergi): 3 Years, British Quality

Standard warranty: 3 years (parts + labour) Extended warranty: None available

Coverage details:

• Full parts and labour for 3 years
• Weather damage: Covered (IP65—higher rating)
• Hub devices (Eddi, Libbi): 3 years
• British manufacturing quality assurance

Claim process:

1. Contact myenergi UK support
2. Phone or email troubleshooting
3. Replacement unit or engineer visit arranged
4. Average resolution: 5-10 days

Support quality: 9/10

• UK-based support (British company)
• Phone support during business hours
• Helpful community forum
• Strong commitment to UK customers

Real-world experience: Zappi's British engineering and higher IP65 rating result in exceptionally low failure rates. The 3-year warranty is backed by robust build quality. Many users report 5+ years trouble-free operation even beyond warranty period.

Recommendation: Standard 3-year warranty is excellent. Zappi's reliability means warranty claims are rare—protection is comprehensive when needed.

Easee One: 3 Years, Norwegian Engineering

Standard warranty: 3 years (parts + labour) Extended warranty: None available

Coverage details:

• Full parts and labour for 3 years
• Weather damage: Covered (IP54)
• Modular design allows component replacement
• 4G connectivity covered (no ongoing subscription fees)

Claim process:

1. Report via Easee app or customer service
2. Remote diagnostics via 4G connection
3. Faulty module identified, replacement arranged
4. Installer swap or customer DIY module replacement (simple clip-in design)
5. Resolution: 3-7 days typical

Support quality: 8/10

• Growing UK support team
• Scandinavian efficiency
• Modular design simplifies repairs
• Occasionally slower response compared to established UK brands

Real-world experience: Easee's modular design is a warranty advantage—faulty components can be swapped quickly without replacing entire unit. Norwegian engineering quality means failures are uncommon. UK support infrastructure is still maturing.

Recommendation: Standard 3-year warranty is comprehensive. Modular design extends practical lifespan beyond warranty period.

Pod Point Solo 3: 2-3 Years, Commercial Heritage

Standard warranty: 2 years (parts only) Extended warranty: 3 years (£99, parts only)

Coverage details:

• Parts covered for 2 or 3 years (extended)
• No labour coverage at any tier
• Weather damage: Covered (IP54)
• Commercial charger heritage

Claim process:

1. Contact Pod Point support
2. Diagnosis and troubleshooting
3. Replacement parts shipped to customer
4. Customer arranges electrician installation (at customer cost)
5. Parts arrival: 3-5 days; total resolution depends on electrician availability

Support quality: 7/10

• Large UK company with established support
• Commercial focus sometimes affects residential customer experience
• Reliable but not exceptional responsiveness

Real-world experience: Pod Point's commercial charger background means robust hardware, but the no-labour-coverage policy creates additional costs. Expect £100-£250 electrician fees per warranty claim. The £99 extended warranty adds only 1 year—questionable value.

Recommendation: Factor £100-£250 per potential claim into ownership costs. Extended warranty offers limited value (£99 for 1 extra year, no labour).

EO Charging: 3-5 Years, British Engineering

Standard warranty: 3 years (parts + labour) Extended warranty: 5 years (£120, parts + labour)

Coverage details:

• Full parts and labour for 3 or 5 years
• Weather damage: Covered (IP65)
• British design and manufacturing
• 4G connectivity (no dependence on WiFi)

Claim process:

1. Contact EO support (UK-based)
2. Remote diagnostics
3. Engineer visit or replacement unit
4. Resolution: 5-10 days

Support quality: 8/10

• UK company with British support team
• Professional service
• Good technical knowledge
• Smaller company—occasionally longer wait times than major brands

Real-world experience: EO's 3-year standard warranty with full labour coverage is competitive. The £120 extended warranty adding 2 years (total 5) with continued labour coverage is excellent value. IP65 rating provides superior weather protection.

Recommendation: Consider extended warranty (£120 for 2 extra years with labour) if planning long-term use. Good value for comprehensive 5-year protection.

Hypervolt Home 3.0: 3-5 Years, British Design

Standard warranty: 3 years (parts + labour) Extended warranty: 5 years (£100, parts + labour)

Coverage details:

• Full parts and labour for 3 or 5 years
• Weather damage: Covered (IP54)
• British-designed charger
• Bluetooth and WiFi connectivity

Claim process:

1. Contact Hypervolt UK support
2. App-based diagnostics
3. Engineer visit or replacement arranged
4. Resolution: 7-10 days

Support quality: 8/10

• British company, UK support
• Responsive customer service
• Good app-based troubleshooting
• Growing brand with improving support infrastructure

Real-world experience: Hypervolt's 3-year comprehensive warranty is solid. The £100 extended warranty (2 additional years) represents excellent value—cheapest full 5-year coverage available (parts + labour). British support is helpful and knowledgeable.

Recommendation: Strongly consider extended warranty. £100 for 2 additional years with labour coverage is the best value extended warranty in UK market.

Andersen A2: 3 Years, Premium Build

Standard warranty: 3 years (parts + labour) Extended warranty: None available

Coverage details:

• Full parts and labour for 3 years
• Weather damage: Covered (IP65)
• Premium materials (marine-grade aluminium)
• Customisation warranty (colour finish)

Claim process:

1. Contact Andersen UK support
2. Technical assessment
3. Premium service—priority engineer visits
4. Replacement or repair
5. Resolution: 5-7 days (priority service)

Support quality: 7/10

• Premium product, but support quality mixed
• Smaller team means occasional delays
• High-quality repairs when needed
• Limited installer network

Real-world experience: Andersen's premium build quality (aluminium construction, IP65) means warranty claims are rare. When issues arise, service quality is professional but not exceptional given premium pricing. No extended warranty option available.

Recommendation: 3-year standard warranty adequate given premium build quality. Lack of extended warranty is limitation for £1,200+ product.

Budget Brands: Sync EV, Project EV, Rolec

Budget chargers (£400-£600 before installation) offer basic warranty protection:

Sync EV:

• 2 years, parts only, no labour
• Support quality: 6/10
• Higher failure rates reported

Project EV:

• 2 years standard, 3 years (£75) extended, parts only
• Support quality: 6/10
• Budget option, basic coverage

Rolec:

• 3 years, parts only, no labour
• Support quality: 7/10
• Commercial heritage, reliable hardware

Recommendation: Budget brands acceptable for price-conscious buyers, but factor potential £100-£250 per repair for labour costs. Reliability generally lower—warranties will likely be needed.

Extended Warranty Value Analysis

Should You Buy Extended Warranty?

When extended warranty makes sense:

1. Heavy usage (15,000+ miles annually)

   • Higher wear increases failure probability
   • Extended warranty cost offset by savings vs public charging

2. Premium chargers with good extended terms (Hypervolt, EO, Wallbox)

   • £100-£150 for 2 additional years is reasonable
   • Labour coverage included (Hypervolt, EO)

3. Budget chargers

   • Higher failure probability makes warranty more valuable
   • However, extended warranty costs may approach new charger replacement cost

4. Long-term ownership (5-10+ years)

   • Component failures more likely after year 3
   • Peace of mind for £100-£150

When extended warranty is unnecessary:

1. High-reliability brands (Zappi, Ohme, Easee)

   • Low failure rates make extended warranty poor value
   • 3-year standard coverage usually sufficient

2. Labour exclusions (Wallbox years 3-5)

   • Paying £150 for parts-only coverage is questionable value
   • DIY-capable users might accept risk

3. Short-term ownership (moving house within 3-5 years)

   • Charger likely stays with property
   • Extended warranty benefit transfers to new owner (check terms)

4. Manufacturer without extended option (Zappi, Ohme, Easee, Andersen)

   • Not available—accept 3-year standard coverage

Extended Warranty Cost-Benefit Analysis

Example: Hypervolt Home 3.0 Extended Warranty

Cost: £100 (years 4-5 coverage) Potential benefit: £400-£800 (parts £150-£400 + labour £150-£400) Failure probability: ~10-15% (years 4-5 for electronic devices) Expected value: £40-£120 (probability × benefit)

Conclusion: £100 cost for £40-£120 expected value is marginal. Purchase if you value peace of mind, skip if comfortable with risk.

Example: Wallbox Pulsar Plus Extended Warranty

Cost: £150 (years 3-5 coverage, parts only) Potential benefit: £150-£400 (parts only) Labour cost: £150-£300 (you pay separately) Total ownership cost if failure: £300-£700 Expected value: £30-£105

Conclusion: £150 for parts-only coverage with labour excluded is poor value. Only purchase if very risk-averse.

Recommendation: Hypervolt extended warranty (£100) offers best value if purchasing extended coverage. Wallbox extended warranty questionable due to labour exclusion.

Warranty Claim Process: What to Expect

Typical Claim Timeline

Day 1: Issue identified, customer contacts support Days 1-2: Remote diagnostics and troubleshooting Day 3: Fault confirmed, warranty claim approved Days 3-5: Parts ordered or engineer scheduled Days 5-10: Repair completed or replacement installed

Total resolution time: 5-10 days typical, 3-15 days range

Steps to Smooth Warranty Claims

1. Document the issue:

• Error codes displayed
• Symptoms (not charging, connectivity lost, physical damage)
• When issue started
• Charging attempts and results

2. Basic troubleshooting:

• Restart charger (power cycle)
• Check home WiFi/network
• Verify vehicle charges on other chargers
• Check consumer unit (breakers, RCDs)

3. Contact support with:

• Charger model and serial number
• Installation date and installer details
• Proof of purchase/installation invoice
• Description of issue

4. Follow remote diagnostics:

• Support may request app screenshots
• Firmware version check
• Network connectivity tests

5. Warranty claim submission:

• Support confirms warranty coverage
• Parts ordered or engineer scheduled
• Timeline estimate provided

6. Repair completion:

• Engineer visit or DIY parts replacement
• Testing and confirmation
• Updated warranty documentation

Common Warranty Claim Issues

Delayed parts: Some manufacturers experience parts shortages. Plan for 7-14 day delays in worst cases.

Engineer availability: Labour-covered warranties require authorised engineers. Scheduling can take 5-10 days in busy periods.

Diagnostic disagreements: Support may diagnose issue as non-warranty (user error, installation fault). Request detailed explanation and escalate if you disagree.

Installation certificate required: Labour coverage often requires proof of professional installation. Keep electrical certificates permanently.

Frequently Asked Questions

Does warranty cover charger if I move house?

Yes, warranties typically transfer with the charger:

Scenario 1: Charger stays at property (recommended)

• Warranty remains with charger
• New owner benefits from remaining warranty period
• Mention warranty in property sale (adds value)

Scenario 2: Charger moved to new property

• Warranty follows charger if professionally reinstalled
• Reinstallation must be by qualified electrician
• Keep reinstallation certificates
• Notify manufacturer of address change

Scenario 3: Charger sold separately

• Warranty typically transfers to new owner
• Provide proof of purchase and warranty documentation
• Some manufacturers require transfer notification

Recommendation: Leave charger at property when moving—adds £500-£1,000 to property value and avoids reinstallation costs (£200-£400).

What happens if manufacturer goes out of business?

Warranty becomes unenforceable if manufacturer ceases trading:

Protection measures:

1. Choose established brands: Wallbox, Pod Point, myenergi (Zappi) are well-established with strong financials
2. Check company background: UK-based companies (Zappi, EO, Hypervolt) offer more stability than international startups
3. Insurance: Some charger installers offer independent warranty insurance (£50-£100 extra)
4. Credit card purchase: Section 75 Consumer Credit Act protection if charger costs £100-£30,000 and paid by credit card

If manufacturer fails:

• Warranty becomes worthless
• Repairs become customer's full responsibility
• Third-party electricians can service most chargers (though parts may be unavailable)

Risk assessment 2025: All major UK brands appear financially stable. Highest risk categories are budget Chinese imports and very new startups.

Can I extend warranty after purchase?

Depends on manufacturer:

Extended warranty must be purchased:

• During initial purchase: Wallbox, Hypervolt, EO (typically)
• Within first year: Some manufacturers allow retroactive extended warranty purchase
• After year 1: Usually not available

Recommendation: Decide on extended warranty at purchase. Manufacturers rarely allow later additions.

Exception: Third-party warranty providers sometimes offer coverage for chargers beyond manufacturer warranty, but these are expensive (£200-£400 for 2 years) and often have coverage limitations.

Does warranty cover software and firmware issues?

Generally yes, as part of charger functionality:

Covered software issues:

• Firmware update failures
• App connectivity problems caused by charger
• Software bugs preventing charging
• Feature malfunctions

Not covered software issues:

• Home WiFi problems (unless charger WiFi module faulty)
• Mobile app issues (app itself, not charger communication)
• Smart tariff integration failures (usually energy supplier side)

Firmware updates: Most manufacturers provide lifetime firmware updates even beyond hardware warranty period. This keeps charger secure and feature-current.

Real-world: Software issues are often resolved remotely without warranty claim. Manufacturers push firmware updates to fix bugs—users don't need to claim warranty for software fixes.

What proof do I need for warranty claims?

Essential documentation:

1. Proof of purchase:

   • Installation invoice showing charger purchase date
   • Installer receipt
   • OZEV grant documentation (proves installation date)

2. Installation certificates:

   • Electrical Installation Certificate (EIC)
   • Building Regulations compliance certificate
   • DNO notification (G99)

3. Installer credentials:

   • OZEV-authorised installer confirmation
   • NICEIC/NAPIT registration number

4. Charger details:

   • Model and serial number
   • Installation date
   • Installer contact information

Storage recommendation: Keep all documentation in digital form (photos/PDFs) plus physical copies. Warranty claims often require emailing documents to support.

Are extended warranties worth it for budget chargers?

Rarely, due to cost-benefit dynamics:

Example: Sync EV (£400) Extended Warranty (hypothetical £75 for 1 year)

Total cost: £400 + £75 = £475 New premium charger: £550-£650 (Wallbox, Ohme) Benefit gap: £75-£175

Analysis: For £75 extra, you could upgrade to proven premium brand with better standard warranty rather than extending budget charger warranty.

Reliability factor: Budget chargers have higher failure rates (~15-20%) vs premium brands (~5-10%). Even with extended warranty, ownership experience is worse.

Recommendation: Skip extended warranties on budget chargers. If reliability concerns, invest in premium brand with better standard coverage.

How do charger warranties compare to other home electronics?

EV chargers (3 years typical) compare favourably:

Similar products:

• Solar inverters: 5-10 years (longer, but also £1,500-£3,000)
• Home battery systems: 10 years (very long, but £5,000-£8,000)
• Boilers: 2-10 years (high-end boilers offer longer warranties)
• Heat pumps: 2-7 years (comparable to EV chargers)

Consumer electronics:

• Smartphones: 1 year (shorter)
• Laptops: 1-3 years (comparable)
• TVs: 1-2 years (shorter)

Conclusion: EV charger 3-year standard warranties are above average for electronics. The £800-£1,500 investment receives better protection than most consumer electronics.

What should I do if warranty claim is rejected?

Step 1: Understand rejection reason

• Request detailed explanation
• Ask which warranty clause excludes your claim
• Review warranty terms document

Step 2: Gather evidence

• Installation certificates proving professional installation
• Maintenance records
• Photos/videos of issue
• Third-party assessments if available

Step 3: Escalate internally

• Request supervisor/manager review
• Cite warranty clause you believe applies
• Provide additional evidence

Step 4: External resolution

• Consumer rights: Contact Citizens Advice for guidance
• Trading Standards: Report if you believe manufacturer acting unfairly
• Ombudsman: Some manufacturers are members of dispute resolution schemes
• Small claims court: Last resort for warranty disputes (£100-£300 claim value typically not worth legal action)

Prevention: Clear documentation at installation (certificates, photos, installer details) prevents most warranty disputes.

Conclusion: Warranty Protection That Matters

EV charger warranties represent genuine value protection for £800-£1,500 investments, but headline warranty length tells only part of the story.

Key findings:

1. 3-year standard warranties are industry best practice (Ohme, Zappi, Easee, EO, Hypervolt, Andersen)
2. Labour coverage matters more than warranty length—warranties covering parts only can cost £150-£400 per claim in electrician fees
3. Premium brands with 3-year comprehensive coverage outperform budget brands with extended warranties
4. Extended warranties offer marginal value for reliable brands, but Hypervolt's £100 5-year option is best value if purchasing extended coverage
5. Support quality varies significantly—Ohme and Zappi lead, budget brands lag

Recommendations by priority:

1. Prioritise comprehensive 3-year coverage (parts + labour): Ohme, Zappi, Easee, EO, Hypervolt, Andersen

2. Consider extended warranty if: Heavy usage (15,000+ miles/year), long-term ownership (5-10+ years), or Hypervolt owner (£100 excellent value)

3. Avoid labour-excluded warranties: Wallbox's extended warranty (years 3-5 parts only) and Pod Point's standard offering (no labour) create hidden costs

4. Document everything: Keep installation certificates, proof of purchase, and maintenance records to ensure smooth claims

5. Choose established brands: UK-based companies (Zappi, EO, Hypervolt) and major internationals (Wallbox, Ohme) offer most reliable long-term support

Your charger's warranty is only as good as the manufacturer's support quality and financial stability. Prioritise brands with proven reliability, comprehensive coverage, and responsive UK support over warranty length alone.